Posts by day
Customer Experience|Recognition
Posted: January 2, 2018
Oh my – I’m beyond pleased to have been included in ICMI’s Top 50 Thought Leaders of 2017! I’m amongst people who have influenced and inspired me for years – so I’m thrilled and humbled to have made the cut. Thanks to ICMI for the recognition! View the full list on the ICMI Blog.
Read moreEmotional Intelligence|Learning & Training|Team Building
Posted: January 2, 2018
“Today is all about getting to know each other, building relationships, and finding out even more about the people you already know. It’s icebreaker time!” As my colleague announced the aims for the day to our newly hired team, the atmosphere in the room turned suddenly frosty. People shuffled in their seats and looked at their shoes. Our team was made up of mostly younger…
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