RapportBoost.AI Interview Part 1: Live Chat Agent Training Drives CX

Posted: June 27, 2018

It was awesome to have been able to spend some time chatting with Dani, Meredith and the team at RapportBoost.AI – a fantastic company working on AI and augmented intelligence for contact center agents,¬†blending this with a strong focus on emotional intelligence. In this interview we discuss agent training, call center customer service and AI in the contact center. Live chat agent training is one…

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