What is CX in 2019?

Posted: March 18, 2019

Here’s a post I contributed to with a lot of comments from people across the web on what CX is in 2019 – both what it looks like today, and where it’s going in the future. Here’s my section, covering where I’m seeing CX going over the course of the year. A big part of this is that I’m pretty excited about automation opportunities for…

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