March 27, 2019

Another Forbes mention! 😊 Dan Gingiss did a great write-up of Comm100’s Live Chat Benchmark Report and drew out a number of interesting findings – including that live chat customer satisfaction is on the rise. This benchmark report is a big effort by all of us at Comm100 every year, and I’ve been involved since our 2016 report. It’s an original piece of research that’s based on all…