How does your contact center handle new starter training and onboarding? Most businesses fall into three camps: Trial by fire: give agents a manual to read, then throw them on customer queries and hope for the best. Outsource to colleagues: make training another agent’s responsibility, ask the new starter to shadow them, and expect the new hire to be ready in a week or so. Actual training: devoting…
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Intelligent Assistants (+7 Insights on How Agent-Facing AI Can Accelerate Training and Onboarding)
Posted: July 8, 2019