Breaking the Ice

Customer Service 1 min read

I had a lot of fun breaking the ice with Jenny Dempsey and Jeremy Watkin last week! Click through to find out our top ways to reduce customer friction, plus find out whether I prefer beaches or lakes 🙂

Are Customer Satisfaction Surveys Annoying Your Customers?

Customer Satisfaction Surveys are a familiar concept to everyone working in customer service – in their simplest form, at the end of an interaction with a business, customers rate the quality of the service they received.   This data is a goldmine of insight. Voice of the Customer (VoC) information is arguably the most important information there is in assessing the effectiveness of the service…