Promotion Update & Lucep’s Top 50 Customer Experience Blogs and Influencers

Posted: August 8, 2018

I’ve been pretty quiet over the last few weeks – life has been busy since I got promoted 🙂 I’m now Learning & Development Manager for Comm100. Our business is growing fast and getting mature enough now that we really needed an L&D lead to drive internal and external training initiatives. I’m extremely happy to be that person and I’m looking forward to helping Comm100 to grow and learn even better! Wanted also to post a link to Lucep’s list of their Top 50 Customer Experience Blogs and Influencers, which I’m pleased to be a part of! Being on the list nestled…

Read more

I’m a CX Accelerator Community Organizer!

Posted: July 3, 2018

Very proud to announce that I’m now a community organizer for the awesome CX Accelerator community on Slack! I’m a big promoter of communities of practice to support professional learning, so it’s a real pleasure to be involved with this group and to be able to support the good work Nate and the team have put in to expand and share knowledge relating to CX, both inside and outside of the contact center. If you haven’t yet checked out the community, click through to take a look at what it offers, what others say about it, and see how you…

Read more

Sutherland Labs June 2018’s Coolest Things

Posted: June 26, 2018

I don’t usually share shout-outs and mentions of my writing on this blog, but I felt like this article was especially worth sharing as there’s a lot of other good articles linked there too, alongside my Zendesk blog on icebreaker training activities. I loved the ideas on how to shake up your to-do lists with a new formula to help you get organized. The article around the links between language and mental health is something I find fascinating and relevant for customer experience, as we all know how much the words we speak and hear contribute to building meaning. It’s always…

Read more