More Than Just Lip Service: How To Turn Corporate Values into Lived Behaviors in Your Contact Center

Posted: March 2, 2018

Communication – We have an obligation to communicate. Respect – We treat others as we would like to be treated. Integrity – We work with customers and prospects openly, honestly, and sincerely. Excellence – We are satisfied with nothing less than the very best in everything we do. Do these corporate values sound familiar to you? Given that some 89% of companies have core values of some kind, it’s likely that you’re accustomed to these types of statements, which many companies all over the world proudly align themselves to. The difference with this list of values is that they’re pulled from the…

Read more

Icebreaker Alternatives for People Who Hate Icebreakers

Posted: January 2, 2018

“Today is all about getting to know each other, building relationships, and finding out even more about the people you already know. It’s icebreaker time!” As my colleague announced the aims for the day to our newly hired team, the atmosphere in the room turned suddenly frosty. People shuffled in their seats and looked at their shoes. Our team was made up of mostly younger staff, working in an industry that’s not known for its extraversion. At the word “icebreaker”, they visibly melted. Several years earlier, I was a member of a team tasked with onboarding around 25 people, brand…

Read more