The Challenge of AI Voice Assistants in Customer Service

Posted: June 13, 2018

During May, Google’s I/O 2018 conference was held to show the latest in Google’s offerings to developers around the globe. While Google demonstrated a lot of different new tech at the conference, it was their keynote demonstration of its latest “Duplex” technology which has lit up the internet. Duplex uses Google Assistant to call companies on a user’s behalf to perform simple, structured tasks, such…

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How Blockchain Could Transform The Customer Experience

Posted: April 23, 2018

Blockchain. Bitcoin. Cryptocurrency. It’s likely you’ve heard these terms mentioned in the news recently, but unless you work in banking, these terms probably don’t factor much into your day-to-day work. Let’s face it – customer experience doesn’t often overlap with the world of financial technology. But blockchain is a technology that holds the potential to revolutionize the way we all do business, far beyond its…

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