Every year, we at Comm100 release our live chat benchmark report, tracking trends and themes across not only live chat but the state of mobile, AI and automation too.
I’ve worked on this report since 2016, and my involvement has spanned writing copy to working with influencers and giving my own thoughts and ideas too.
This is the project I most love getting my teeth into each year, since I end up learning a lot through it too. I hope that all of the efforts myself and the team here have put in are helpful for you!
The report is a great look into the state of live chat today (with predictions for tomorrow too!)
It’s free to download.
Read the Live Chat Benchmark Report here.