Amazon, Wholefoods and the Future Of Human-Led Customer Service

Posted: June 22, 2017

Last week’s announcement that Amazon is taking over Wholefoods has sent shockwaves through the retail community, with experts predicting major changes in the way grocery chains run and operate. Markets reacted immediately with stock prices for major players like Target and Walmart being hit significantly. Plummeting stocks reflect the belief that this takeover will spell disaster for established grocery brands, and signal a period of disruptive…

Read more