I’m a customer experience and training specialist with a passion for lifelong learning, technology, and workplace culture. I’ve worked alongside a range of British and American organizations (from startups to Fortune 500) to improve experiences for customers and employees alike, and I currently work for live chat software company Comm100.
I love writing. Places I’ve been published include:
I’m qualified in Learning & Development through the Chartered Institute of Personnel & Development – having taken both my Level 3 Learning & Development Practice, and Level 5 HR Development.
I’m currently studying for my MA Professional Education & Training with University College London (distance mode.) I’m proud to be doing this through UCL’s Institute of Education, who are ranked as the world number one institution for education and have done so for several years running.
I’m qualified in Customer Experience through the school of hard knocks, as an agent, a manager, and a trainer!
In terms of Marketing and content knowledge, I’m certified through Hubspot in Inbound Marketing and Content Marketing.
I’m a British lady, now living in Vancouver, Canada. In my spare time I love getting lost in nature, cooking non-boring vegetarian food, hanging out with my partner and my cat, gaming (including VR), and keeping fit by swimming and running.
Thank you for your interest in me and my work! Please get in touch via my contact form if you’d like to chat.