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Kaye Chapman

Customer Experience Writer & Trainer

Thoughts on CX, Live Chat, Learning & Development, Agent Experience and more from Kaye - Writer, Editor & Trainer at Comm100. Vancouver based British chick. MA Student @UCL Professional Education & Training.

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  • Creating Customer Heroes: How Your Agents Can Become Customer Storytellers
    May 8th, 2018
  • 10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before
    Apr 26th, 2018
  • How Blockchain Could Transform The Customer Experience
    Apr 23rd, 2018
  • Biggest Obstacles To Outstanding Customer Experience
    Apr 6th, 2018
  • Webinar Recording: Stop the CSat Nosedive with Chat
    Apr 2nd, 2018

  • This great vid from @CallCenterICMI features lots of my tweets! 'How Millennials are Changing Customer Expectations… https://t.co/ADcUO82MK2
    May 27th, 2018
  • Balanced article about tension between the employee and customer experience: https://t.co/FPswbIcHAS #CustServ… https://t.co/7q9LvZBdzG
    May 26th, 2018
  • Does your customer love you? Provocative infographic for #custserv and #marketing pros from @Oracle #CX #CustExp https://t.co/rDGj1voWgf
    May 25th, 2018
  • @bobfurniss Your session was great, Bob! I work for a firm with a chatbot service and thought you presented a very… https://t.co/2H1g29eh2r
    May 24th, 2018
  • Does your company give welcome packs to new customers? What's in them? What are your goals/aims? I'd love to know more! #CX #CustServ
    May 24th, 2018
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