Customer Satisfaction Surveys are a familiar concept to everyone working in customer service – in their simplest form, at the end of an interaction with a business, customers rate the quality of the service they received. This data is a goldmine of insight. Voice of the Customer (VoC) information is arguably the most important information there is in assessing the effectiveness of the service you…Read more
Customer Experience|Personalized Service
Are Customer Satisfaction Surveys Annoying Your Customers?
Posted: July 13, 2017