I really enjoyed presenting at this webinar with Tony Medrano of RapportBoost and my friend Nate Brown, co-founder of CX Accelerator, the online CX learning community I’m proud to help facilitate. We chatted about customer preferences, channels, employee engagement and more! Listen to the recording here.
Read moreCulture|Customer Experience|Learning & Training
[Webinar] Top Priorities in Customer-Centric Contact Centers
Posted: November 28, 2018
