Webinar – Top Priorities in Customer-Centric Contact Centers

Posted: November 28, 2018

I really enjoyed presenting at this webinar with Tony Medrano of RapportBoost and my friend Nate Brown, co-founder of CX Accelerator, the online CX learning community I’m proud to help facilitate. We chatted about customer preferences, channels, employee engagement and more! Access the recording here. [Read more at Customer Experience Update]

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