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Kaye Chapman

Customer Experience Writer & Trainer

Thoughts on CX, Live Chat, Learning & Development, Agent Experience and more from Kaye - Writer, Editor & Trainer at Comm100. Vancouver based British chick. MA Student @UCL Professional Education & Training.

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  • The Challenge of AI Voice Assistants in Customer Service
    Jun 13th, 2018
  • Creating Customer Heroes: How Your Agents Can Become Customer Storytellers
    May 8th, 2018
  • 10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before
    Apr 26th, 2018
  • How Blockchain Could Transform The Customer Experience
    Apr 23rd, 2018
  • Biggest Obstacles To Outstanding Customer Experience
    Apr 6th, 2018

  • PSA: Great employee experiences are a precondition for great customer experiences #CustServ #Agents #cctr #CX #EX https://t.co/tVlPZsMCJ8
    June 20th, 2018
  • Got to run. It's been super fun! Big thanks as ever to @EricaMarois for hosting! Have great Tuesdays everyone :D #ICMIchat
    June 19th, 2018
  • @CustomerIsFirst @BillGessert Who needs Chatbots when you have CustomerPups :D #ICMIchat
    June 19th, 2018
  • A8: Great question. Communication preferences are my biggest bugbear right now. I hate being forced to make a phone… https://t.co/MsQaVbC8ZF
    June 19th, 2018
  • A7: Wow I'm feeling super controversial this morning haha. I'm not a fan of loyalty programs. I don't like feeling… https://t.co/VxRiXIRVpE
    June 19th, 2018
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