Sutherland Labs June 2018’s Coolest Things

Posted: June 26, 2018

I don’t usually share shout-outs and mentions of my writing on this blog, but I felt like this article was especially worth sharing as there’s a lot of other good articles linked there too, alongside my Zendesk blog on icebreaker training activities. I loved the ideas on how to shake up your to-do lists with a new formula to help you get organized. The article around the links between language and mental health is something I find fascinating and relevant for customer experience, as we all know how much the words we speak and hear contribute to building meaning. It’s always…

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