I don’t usually share shout-outs and smaller mentions of my writing on this blog, but I felt like this article was especially worth sharing as there’s a lot of other good articles linked there too, alongside my Zendesk blog on icebreaker training activities.
I loved the ideas on how to shake up your to-do lists with a new formula to help you get organized.
The article around the links between language and mental health is something I find fascinating and relevant for customer experience, as we all know how much the words we speak and hear contribute to building meaning.
It’s always brilliant to hear of instances where my ideas are changing how other teams think and work, so I was really pleased to see my article drummed up some discussion!
Read Sutherland Labs June 2018 Coolest Things here.
