It was awesome to have been able to spend some time chatting with Dani, Meredith and the team at RapportBoost.AI – a fantastic company working on AI and augmented intelligence for contact center agents, blending this with a strong focus on emotional intelligence. In this interview we discuss agent training, call center customer service and AI in the contact center. Here’s the intro – click through if you’d like to read more!
“Live chat agent training is one of the most innovative spaces in today’s customer experience ecosystem. From canned responses to augmented intelligence, companies are training their live chat agents with technology more than ever before. We sat down with Kaye Chapman, Customer Experience and Training Specialist at Comm100, to talk about leveraging live chat agent training to drive customer experience and success.”[Read more at the RapportBoost.AI blog]