Constructive, Positive Feedback Tips for Your Contact Center Agents

Posted: March 4, 2019

As a contact center leader, you will know the importance of feedback to help your agents continuously learn and improve their work. Truly effective contact centers recognize that agent development should continue to occur even long after initial call center training, and that constructive feedback and coaching should be a part of the entire employee lifecycle. Many management development programs teach the basics of giving great feedback, but choosing the right method of doing so can often be difficult – and actually getting results from that feedback can be even harder. Here are some straightforward feedback tips you can start…

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