Team Building Archives - Kaye J Chapman

As a contact center leader, you will know the importance of feedback to help your agents continuously learn and improve their work. Truly effective contact centers recognize that agent development should continue to occur even long after initial call center training, and that constructive feedback and coaching should be a part of the entire employee lifecycle. Many management development programs teach the basics of giving…

More Than Just Lip Service: How To Turn Corporate Values into Lived Behaviors in Your Contact Center

Posted: March 2, 2018

Communication – We have an obligation to communicate.Respect – We treat others as we would like to be treated.Integrity – We work with customers and prospects openly, honestly, and sincerely.Excellence – We are satisfied with nothing less than the very best in everything we do. Do these corporate values sound familiar to you? Given that some 89% of companies have core values of some kind, it’s likely…

Icebreaker Alternatives for People Who Hate Icebreakers

Posted: January 2, 2018

“Today is all about getting to know each other, building relationships, and finding out even more about the people you already know. It’s icebreaker time!” As my colleague announced the aims for the day to our newly hired team, the atmosphere in the room turned suddenly frosty. People shuffled in their seats and looked at their shoes. Our team was made up of mostly younger…

Team Building

Constructive, Positive Feedback Tips for Your Contact Center Agents

More Than Just Lip Service: How To Turn Corporate Values into Lived Behaviors in Your Contact Center

Icebreaker Alternatives for People Who Hate Icebreakers