Pixels buzz on dusty screens Motors whirring in gestation I built all of these machines Calculating wrong equations. In light it fell through tin roof rust One raindrop sparks the crashing system Night falls painting metal frost Captures the corroding kingdom. Then snaking vines constrict cables tight. Weak walls collapse. And bursting in Sunlight blisters unkeyed plastic. Mold empathic eats synthetic skins. Leaves blanket, dew coats nettles bold with burning stings. My empire was dead but it grew. In the passage of years I may discover In deep soil, a decayed resistor And think back to when it was new.
Creative Writing
Merging identities: Why I’m posting non-work stuff here now
TL;DR Previously on this blog I posted only writing relating to what I do for work – learning & development, technology, management, and customer experience related blogs and the like. I’m now going to post all of my writing – poetry, movie reviews, random thoughts, whatever.
Continue reading →MA Professional Education & Training Graduation
I am extremely happy to have attended my official graduation ceremony from UCL for my MA Professional Education and Training.
Thanks to UCL Institute of Education for putting on a wonderful virtual graduation ceremony to round off a fantastic Masters degree experience!
Attending at 3am over Zoom in my pajamas with a DIY mortar board made out of duct tape by my wonderful partner isn’t quite the way I imagined it would go when I started this degree, but it was a very heartfelt and memorable ceremony that I will remember fondly for always.
Continue reading →“Nailed It!” Why organisational learning needs to change
Have you seen the show “Nailed It!” on Netflix?
Home bakers with a terrible track record take a crack at re-creating edible masterpieces for a $10000 prize. It’s part reality contest, part hot mess.
Continue reading →The Art & Science of Customer Experience
I jumped at the chance to collaborate with my friend Nate Brown, co-founder of the awesome CX Accelerator community, on a blog post idea that we’d chatted about at the recent ICMI Expo.
Here we get down to the nitty-gritty of whether CX is an artistic or a scientific discipline, and how the two interact.
Continue reading →Icebreaker Alternatives for People Who Hate Icebreakers
“Today is all about getting to know each other, building relationships, and finding out even more about the people you already know. It’s icebreaker time!”
As my colleague announced the aims for the day to our newly hired team, the atmosphere in the room turned suddenly frosty. People shuffled in their seats and looked at their shoes. Our team was made up of mostly younger staff, working in an industry that’s not known for its extraversion. At the word “icebreaker”, they visibly melted.
Several years earlier, I was a member of a team tasked with onboarding around 25 people, brand new to the company, and who would all be working closely together. As a training team, we knew we needed to help everyone get to know each other.