Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a lot of new and important topics for speakers to talk about at this year’s Call Center Week Conference.
The conference certainly gave the Comm100 team some food for thought, so we wanted to share these ideas with you. Here’s our top selection of thoughts and ideas from the speakers at this year’s event, to help you get up to date with everything happening in the customer service field right now. We’ve also included some tweetable quotes for you to share these ideas with your network.[Read more at the Comm100 Blog]