My ICMI Connections Speaker Slot: Fantastic Bots & How to Build Them

In late October I had the privilege to present at ICMI Connections 2019 in Chicago. My session was called Fantastic Bots and How to Build Them – an hour-long trip through chatbot goals, planning and implementation.

https://twitter.com/kayejchapman/status/1189243351440203778

@kayejchapman getting ready to lay down some #chatbot wisdom. Thank you so much @CallCenterICMI for access to such a great thinker! #ICMIconnections pic.twitter.com/f0aD5Go992
— LeslieO (@LeslieO) October 29, 2019

Thanks to everyone who came along! It was great to be able to share my knowledge on this topic.

@kayejchapman challenges us to think differently: Automate low-value queries: "How do I change my email address?" not high-value queries: "How can I apply for a loan?" High-value queries should be handled by your agents who can provide fantastic #CX. #ICMIconnections
— LeslieO (@LeslieO) October 29, 2019

I had such a great conference, spending time talking CX and the contact center with friends old and new.

Hoping I can come back and speak again next year!

Connected by ⁦@CallCenterICMI⁩ and ⁦@CXAccelerator⁩ I value my collaboration so much with ⁦@sherikendall⁩ ⁦@murphyjfraser⁩ ⁦@jacobshields20⁩ and ⁦@kayejchapman⁩ #ICMIConnections pic.twitter.com/z2EoE9nUnt
— Jeremy Watkin (@jtwatkin) October 30, 2019

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