My ICMI Connections Speaker Slot: Fantastic Bots & How to Build Them

Posted: November 28, 2019

In late October I had the privilege to present at ICMI Connections 2019 in Chicago. My session was called Fantastic Bots and How to Build Them – an hour-long trip through chatbot goals, planning and implementation.

Getting ready to speak at my ICMI Connections session, Fantastic Bots and How to Build Them! Come along at 2.30 for chatbot strategy advice and maybe a Niffler reference or two 😋 #ICMIconnections pic.twitter.com/Mu6l8I7Bct
— Kaye Chapman (@kayejchapman) October 29, 2019

@kayejchapman getting ready to lay down some #chatbot wisdom. Thank you so much @CallCenterICMI for access to such a great thinker! #ICMIconnections pic.twitter.com/f0aD5Go992
— LeslieO (@LeslieO) October 29, 2019

Thanks to everyone who came along! It was great to be able to share my knowledge on this topic.

@kayejchapman challenges us to think differently: Automate low-value queries: "How do I change my email address?" not high-value queries: "How can I apply for a loan?" High-value queries should be handled by your agents who can provide fantastic #CX. #ICMIconnections
— LeslieO (@LeslieO) October 29, 2019

I had such a great conference, spending time talking CX and the contact center with friends old and new.

Hoping I can come back and speak again next year!

Connected by ⁦@CallCenterICMI⁩ and ⁦@CXAccelerator⁩ I value my collaboration so much with ⁦@sherikendall⁩ ⁦@murphyjfraser⁩ ⁦@jacobshields20⁩ and ⁦@kayejchapman⁩ #ICMIConnections pic.twitter.com/z2EoE9nUnt
— Jeremy Watkin (@jtwatkin) October 30, 2019

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My ICMI Connections Speaker Slot: Fantastic Bots & How to Build Them

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