In late October I had the privilege to present at ICMI Connections 2019 in Chicago. My session was called Fantastic Bots and How to Build Them – an hour-long trip through chatbot goals, planning and implementation.
Thanks to everyone who came along! It was great to be able to share my knowledge on this topic.
I had such a great conference, spending time talking CX and the contact center with friends old and new.
Hoping I can come back and speak again next year!