Customer Experience, Technology, Work

My ICMI Connections Speaker Slot: Fantastic Bots & How to Build Them

In late October I had the privilege to present at ICMI Connections 2019 in Chicago. My session was called Fantastic Bots and How to Build Them – an hour-long trip through chatbot goals, planning and implementation.

Thanks to everyone who came along! It was great to be able to share my knowledge on this topic.

I had such a great conference, spending time talking CX and the contact center with friends old and new.

Hoping I can come back and speak again next year!

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