Webinar Update

Posted: March 14, 2018

I’m thrilled to be speaking about Customer Satisfaction and Chat in this webinar with CCW Digital. Join Brian and I as we discuss insights from Comm10’s Live Chat Benchmark Report and find out how to protect your chat service from CSat falls associated with increasing customer expectations. [Click through to…

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More Than Just Lip Service: How To Turn Corporate Values into Lived Behaviors in Your Contact Center

Posted: March 2, 2018

Communication – We have an obligation to communicate. Respect – We treat others as we would like to be treated. Integrity – We work with customers and prospects openly, honestly, and sincerely. Excellence – We are satisfied with nothing less than the very best in everything we do. Do these…

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