Customer Experience, Technology, Work

[Webinar] Building Strategy and Confidence in Contact Center AI

If you liked mine and Matt’s article for ICMI on building Chatbot trainers in the contact centre, you’ll like our webinar too.

You’ll also like this webinar if you believe in Knowledge Management as a preface for great customer experience!

Click through to access the recording, and here’s a rundown of what we cover…

“As a contact center leader, you’ve worked hard to grow your service quality and efficiency to where it is today. Now, with AI on your mind, new challenges are emerging.

Register for our webinar to learn implementation strategies that provide a practical path to AI adoption for all kinds of businesses – regardless of your size or industry.

You’ll learn:

  • What types of contact center AI technology are available to you today
  • How to identify low-risk entry points to AI technology
  • How to mitigate your roadblocks to AI adoption
  • New strategic opportunities for contact centers post-AI adoption”

Access the webinar recording via the Comm100 website.

Customer Experience, Technology, Work

[Webinar] The Future of Live Chat in 2019

This webinar was a blast.

Jeff and I are good buddies, so it’s always fun presenting with him. However, this webinar was especially significant as it aired just before we launched Comm100’s 2019 Benchmark Report, so we got to share some sneak peeks at the stats before it was even live.

As well as discussing the findings from the latest benchmark report, we chatted about the growing pains experienced by different sizes of call centers, and gave some tips for organisations of all kinds to consider in the year ahead.

All of these insights come straight from what we’ve learned from our own customer base, so it’s useful stuff for anyone looking to align their contact center with best practice and trends in 2019.

Have a listen, and I’d love to hear what you think.

Watch the webinar recording here.

Download Comm100’s 2019 Live Chat Benchmark Report here.