This webinar was a blast.
Jeff and I are good buddies, so it’s always fun presenting with him. However, this webinar was especially significant as it aired just before we launched Comm100’s 2019 Benchmark Report, so we got to share some sneak peeks at the stats before it was even live.
As well as discussing the findings from the latest benchmark report, talking about the growing pains experienced by different sizes of call centers, and giving some tips for organisations of all kinds to consider in the year ahead.
You can access the webinar recording here: https://www.comm100.com/resources/webinar/2019-live-chat-benchmark-report-data/