Customer Experience, Technology, Work

Report: Customer Satisfaction With Live Chat Is On The Rise

Another Forbes mention! 😊

Dan Gingiss did a great write-up of Comm100’s Live Chat Benchmark Report and drew out a number of interesting findings – including that live chat customer satisfaction is on the rise.

This benchmark report is a big effort by all of us at Comm100 every year, and I’ve been involved since our 2016 report.

It’s an original piece of research that’s based on all of our customer’s chats, so there are a ton of insights in there for anyone looking to start or grow their live chat operation.

We’re lucky to have insights from friends and experts around the CX world included too. Thanks to them and to Dan for writing such a great article!

Read Dan’s Forbes article here.

Download the 2019 Live Chat Benchmark Report here.

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