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During May, Google’s I/O 2018 conference was held to show the latest in Google’s offerings to developers around the globe. While Google demonstrated a lot of different new tech at the conference, it was their keynote demonstration of its latest “Duplex” technology which has lit up the internet.

Duplex uses Google Assistant to call companies on a user’s behalf to perform simple, structured tasks, such as booking a haircut or scheduling a restaurant reservation. While voice synthesis isn’t exactly new, it was the humanlike inflections and natural conversational flow in these calls that many found to be jaw-dropping (or, alternately, terrifying).

[Read more at CustomerThink]